• Shipping policy

Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: [June 21, 2025]

Thank you for choosing Aquafresh RO System (www.aquafreshro.co.in). We strive to deliver your water purification systems, commercial plants, and genuine spare parts in perfect condition and within the shortest time frame possible.

Please review our shipping guidelines, transit timelines, and delivery conditions outlined below.

1. Delivery Coverage and Logistics Partners

We provide reliable shipping services across the majority of pincodes within India. To ensure your RO systems arrive safely and without damage, we partner exclusively with reputed national surface logistics providers and private courier agencies (such as Blue Dart, Delhivery, Bluedart, and Trackon).

  • Please Note: We do not ship to international destinations outside the Republic of India at this time.

2. Shipping Charges

  • Standard Domestic Orders: We offer Free Shipping on all domestic orders of water purifiers and high-capacity RO systems across India, unless specified otherwise during a special promotional campaign.

  • Spare Parts & Consumables: For standalone purchases of individual replacement filters, membranes, or service components below a total order value of ₹999, a flat shipping fee may apply. The exact charge will be explicitly displayed during checkout before final payment.

3. Dispatch & Transit Timelines

  • Order Processing Time: All orders are verified, securely packed, and dispatched from our warehouse within 24 to 48 hours of order confirmation (excluding Sundays and National Holidays).

  • Estimated Delivery Time:

    • Delhi & NCR: 1 to 3 Business Days.

    • Metros & Tier 1 Cities (Mumbai, Bangalore, Kolkata, Chennai, etc.): 4 to 6 Business Days.

    • Rest of India (Tier 2, Tier 3, and Northeast regions): 5 to 9 Business Days.

Disclaimer: While we make every effort to meet these timelines, delivery dates are estimates provided by our logistics partners. Delays caused by force majeure events, extreme weather, or regional transit strikes are outside our immediate control.

4. Cash on Delivery (COD) Policy and Verification

To protect our business from fraudulent orders and minimize Return-to-Origin (RTO) expenses, all Cash on Delivery orders undergo a strict verification protocol:

  • Verification Call/WhatsApp: Once a COD order is placed, our automated system or customer service desk will contact you via a phone call or WhatsApp message to confirm your intent and delivery address.

  • Dispatch Trigger: Your order will only be dispatched after successful verification. Unverified or unresponsive COD orders will be automatically cancelled after 72 hours.

  • Payment on Delivery: Please ensure the exact cash amount is available at the time of delivery. Delivery agents are third-party couriers and cannot hand over the box without receiving full payment first.

5. Crucial: Shipment Delivery vs. Product Installation

It is important to understand that product delivery and physical installation are two separate operational workflows:

  • The Box Arrives First: Our courier partner is solely responsible for bringing the sealed product box safely to your doorstep. The delivery executive is not trained or authorized to unbox, assemble, or install the RO unit.

  • Delhi-NCR Installation: For customers located within Delhi and the National Capital Region (NCR), a certified Aquafresh RO technician will be dispatched to your location within 24 to 48 hours after the courier safely delivers the product.

  • Pan-India Installation (Outside Delhi-NCR): For customers outside Delhi-NCR, installation must be arranged independently by the customer through a local technician of their choice, as outlined in our Terms of Service.

6. Order Tracking

Once your package is handed over to our logistics partner, a tracking link containing a unique Air Waybill (AWB) number will be sent immediately to your registered email address and mobile number via SMS/WhatsApp. You can use this link to monitor the real-time movement of your package.

7. Damaged Shipments or Missing Items

Our quality assurance team thoroughly checks every RO system before it leaves our facility. However, if you receive a package that is visibly damaged, crushed, or tampered with at the time of delivery:

  1. Do Not Accept Delivery: Refuse to accept the package from the courier agent and note the damage on the delivery sheet.

  2. Take Pictures/Video: Capture clear photographs or an unboxing video of the damaged box.

  3. Notify Us: Contact our customer care helpdesk immediately at 8860-7070-40 or email us at care@aquafreshro.co.in within 24 hours. We will initiate a replacement shipment once the damage is verified.

Shipping Support

If you have any questions about the shipping status of your order or need to request a specific update, please reach out to us:

  • Helpline: 8860-7070-40 (10:00 AM to 6:30 PM, Monday to Saturday)

  • Email: care@aquafreshro.co.in