Aquafresh RO Customer Care
Reliable Support for Your RO Water Purifier
At Aquafresh RO, we believe that customer support is an important part of your water purification experience. Whether you require routine RO servicing, filter replacement, troubleshooting, or assistance with a product-related issue, our customer care team is available to help you raise your service request through convenient channels.
Customers can book an RO service through telephone support, WhatsApp, or our online RO Service Complaint Form.
Our service process is designed to collect the required information, understand the customer's concern, and arrange appropriate service assistance based on the nature of the complaint.
How to Book Aquafresh RO Service
Customers can raise an RO service request through any of the following three methods:
| Service Booking Method | How to Book |
|---|---|
| Telephonic Customer Care | Contact Aquafresh RO Customer Care |
| Send your service request to 8860707040 | |
| Online Complaint Form | Submit the RO Service Complaint Form on our website |
| Service Assessment | Technician/service team assesses the reported issue |
| Service Resolution | Service is provided according to the applicable service terms |
For faster processing, customers should keep their purchase invoice, product details, registered mobile number, address, and information about the problem ready when raising a service request.
1. Book RO Service by Telephone
Customers who prefer personal assistance can contact Aquafresh RO Customer Care by telephone.
Telephonic Service Booking Process
Step 1 – Contact Customer Care
Call the applicable Aquafresh RO customer care/service number during the available service hours.
Step 2 – Provide Customer Details
Share your name, mobile number, complete service address, and other information requested by the customer care representative.
Step 3 – Provide Product Details
Tell the representative your RO model/product details and, where applicable, purchase date and invoice information.
Step 4 – Explain the Problem
Clearly explain the issue—for example, leakage, low water flow, unusual pump sound, filter replacement, RO not working, or a requirement for routine service.
Step 5 – Service Request Registration
The customer care team will record the service requirement and provide the next steps based on the nature of the complaint.
Step 6 – Technician/Service Assistance
Where applicable, service assistance will be arranged according to the service availability and applicable terms.
2. Book RO Service Through WhatsApp
For convenient communication, customers can raise their service request through WhatsApp.
Aquafresh RO WhatsApp Customer Care
WhatsApp: 8860707040
Customers can send a WhatsApp message with their service requirements.
Recommended WhatsApp Message Format
Name:
Mobile Number:
Complete Address:
RO Model/Product:
Purchase Date:
Invoice/Order Number:
Problem/Service Required:
Customers may also attach photographs or videos of the RO purifier or visible problem where useful for preliminary understanding.
WhatsApp Service Process
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Save 8860707040 in your mobile phone.
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Open WhatsApp and start a conversation.
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Share your name and contact details.
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Provide your RO product/model information.
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Explain the service requirement or problem.
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Share invoice/purchase information when requested.
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Attach relevant photographs/videos if required.
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Wait for the customer care/service team to review the request.
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Follow the instructions provided for further service assistance.
Providing complete information can help the service team understand the complaint more efficiently.
3. Register RO Complaint Online
Customers can also submit their service request directly through the Aquafresh RO website.
Online RO Service Complaint Form
Online Complaint Registration Process
Step 1 – Open the Complaint Form
Visit the Aquafresh RO Register RO Service Complaint page.
Step 2 – Enter Customer Information
Provide your name, mobile number, and other requested contact details.
Step 3 – Enter Product Information
Provide the relevant RO purifier/product details, including purchase information where required.
Step 4 – Enter Service Address
Enter the complete address where the RO purifier is installed and service is required.
Step 5 – Describe the Complaint
Clearly describe the problem or select the appropriate service requirement.
Step 6 – Submit the Form
Review the information and submit the complaint form.
Step 7 – Service Follow-Up
The submitted information can be reviewed by the service team for further assistance, subject to applicable service terms and service-area availability.
Information Required for Faster Service
To help us process your service request efficiently, please keep the following information ready:
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Customer name
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Contact/mobile number
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Complete installation address
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RO product/model name
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Purchase date
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Invoice/order number
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Description of the problem
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Previous service details, if applicable
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Photographs/videos of the issue, where relevant
Accurate information helps reduce delays during complaint registration and service coordination.
Service Charges & Replacement Parts
Customer care and service requests do not automatically mean that every service or replacement will be free.
Depending on the nature of the complaint, customers may be required to pay applicable:
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Service/visit charges
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Installation charges
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Filter replacement charges
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Membrane replacement charges
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Spare-part charges
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Repair charges
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Other applicable service charges and taxes
Before undertaking chargeable replacement work, applicable charges may be communicated to the customer according to the service process.
Important: Unauthorized Seller Products
No Service Responsibility for Products Purchased from Unauthorized Sellers
Aquafresh RO does not take responsibility for warranty, service, repair, replacement, or other claims relating to products purchased from unauthorized sellers or unauthorized sales channels.
Customers are strongly advised to purchase Aquafresh products only through authorized and genuine sales channels.
Products purchased from unauthorized dealers, sellers, websites, marketplaces, individuals, or other unrecognized sources may not qualify for Aquafresh manufacturer warranty or service support.
Please Keep Your Purchase Invoice
A valid purchase invoice is important for verifying purchase details and applicable warranty/service eligibility.
Important: The mere fact that a product carries the Aquafresh name or appears to be genuine does not guarantee warranty or service eligibility when it has been purchased through an unauthorized seller.
Our Customer Care Commitment
Aquafresh RO aims to make the service-request process simple and convenient for customers. Whether you contact us by telephone, WhatsApp at 8860707040, or the online complaint form, please provide complete and accurate information so that your request can be assessed efficiently.
For online registration, use:
Aquafresh RO – Register RO Service Complaint
Aquafresh RO Customer Care
WhatsApp: 8860707040
Your RO service request starts with the right information, the right channel, and the right support.