• Aquafresh Warranty Claim

Aquafresh Warranty Claim

Aquafresh RO Warranty Policy

At Aquafresh RO, we are committed to providing reliable water purification solutions backed by manufacturer warranty support. Our warranty is designed to provide customers with assistance in the event of eligible manufacturing defects in the Motor and SMPS during the applicable warranty period.

Please read the following warranty terms carefully before purchasing, installing, or requesting warranty service. Warranty coverage is subject to the product invoice, applicable warranty period, proper usage, and the terms and conditions described below.

Warranty Summary

Warranty Particular Details
Warranty Type Manufacturer Domestic Warranty
Warranty Period 1 Year or 2 Years, as specified on the product invoice
Covered Components Motor and SMPS only
Warranty Coverage Manufacturing defects only
Visit Charges for Eligible Motor/SMPS Defect Waived during applicable warranty period
Visit Charges for Other Issues ₹300 + applicable taxes
Installation Charges for New Product ₹599
Usage Domestic use only
Proof Required Valid purchase invoice

Important: Warranty coverage is determined according to the warranty period mentioned on the customer's purchase invoice. Some products may carry a 1-year warranty, while others may carry a 2-year warranty.

1. What Does the Aquafresh Warranty Cover?

The Aquafresh manufacturer domestic warranty applies only to manufacturing defects in the Motor and SMPS during the applicable warranty period.

If an eligible Motor or SMPS manufacturing defect occurs within 12 or 24 months from the date of purchase, as applicable to the product and mentioned on the invoice, the customer may request warranty service.

For an eligible Motor or SMPS defect:

  • The affected component may be inspected by authorized service personnel.

  • If the defect is confirmed as a manufacturing defect, warranty service will be provided according to the applicable warranty terms.

  • Visit charges will be waived where the reported issue is confirmed to be a covered Motor or SMPS manufacturing defect within the valid warranty period.

  • The customer must provide a valid purchase invoice or other acceptable proof of purchase.

  • Warranty eligibility is subject to inspection and confirmation by authorized service personnel.

Warranty Coverage at a Glance

Component / Issue Warranty Status
Manufacturing defect in Motor Covered
Manufacturing defect in SMPS Covered
Filters Not Covered
RO Membrane Not Covered
Mineral / UF / UV consumables Not Covered
Tubes / UV Barrel Not Covered
Plastic components Not Covered
Rubber components Not Covered
Glass components Not Covered
External accessories Not Covered
Damage caused by misuse Not Covered
Third-party installation-related issues Not Covered

2. Service & Visit Charges

The warranty does not mean that every service visit or every RO-related problem will be free of charge.

The warranty specifically covers eligible manufacturing defects in the Motor and SMPS only.

For all other complaints, including issues that are not covered under warranty, the applicable service/visit charge is:

₹300 + Applicable Taxes

This charge may apply even when the product is still within its warranty period if the reported problem is not a covered Motor or SMPS manufacturing defect.

Examples include:

  • Filter replacement

  • Membrane replacement

  • Leakage caused by tubing or fittings

  • Cleaning or maintenance

  • Water quality-related issues

  • Low or high water pressure

  • Installation-related problems

  • Damage to plastic, rubber, glass, or other components

  • Consumable replacement

  • Problems caused by improper use

The customer is responsible for applicable replacement parts and other charges where the issue is outside the warranty scope.

3. RO Installation Charges

For a newly purchased Aquafresh RO product, the applicable installation charge is:

₹599

The installation charge is separate from the manufacturer's warranty.

Installation by an unauthorized or third-party technician may affect warranty eligibility where the subsequent defect is attributable to improper installation, modification, or handling.

Customers are therefore advised to use authorized or approved installation/service support wherever available.

4. What Is Not Covered Under Warranty?

The Aquafresh warranty does not cover consumable items, physical damage, improper usage, unauthorized modifications, or conditions outside the recommended operating environment.

Consumable & Replaceable Parts

The following items are not covered:

  • RO Filters

  • Pre-Filters

  • RO Membranes

  • Mineral components

  • UF components

  • UV components

  • Tubes

  • UV Barrels

  • Other consumable items

These components naturally require replacement or maintenance based on water quality, usage, and operating conditions.

Physical Components

Warranty does not cover:

  • Plastic parts

  • Rubber parts

  • Glass components

  • External accessories

  • Damaged components

  • Cosmetic damage

  • Physical breakage

5. Improper Use & Unauthorized Modification

Warranty coverage may be rejected if the defect is caused by improper use or unauthorized modification.

This includes:

  • Failure to operate the RO according to the instruction manual

  • Improper installation

  • Unauthorized repairs

  • Modification or alteration of electrical circuitry

  • Modification of the physical construction of the RO

  • Use of unsuitable electrical connections

  • Damage caused by improper handling

  • Defects caused by misuse as determined by authorized service personnel

The final determination of whether a defect is covered under warranty will be based on inspection and assessment by the company or authorized service personnel.

6. Site & Operating Conditions

The RO purifier must be operated under recommended operating conditions.

Warranty may not apply where the site or operating environment does not meet the recommended requirements of the product.

Examples may include:

  • Abnormal water pressure

  • Unsuitable water conditions

  • Improper electrical supply

  • Abnormal voltage

  • Inappropriate installation location

  • Environmental conditions that are unsuitable for the machine

Customers should ensure that the RO is installed and operated according to the product's instruction manual.

7. Events Beyond the Company's Control

Warranty does not cover defects or damage caused by circumstances beyond reasonable company control, including:

  • Lightning

  • Abnormal voltage or electrical fluctuations

  • Acts of God

  • Natural disasters

  • Accidental damage

  • Damage during transportation to a service centre or customer's residence

  • Other external causes not attributable to a manufacturing defect

8. Warranty for Domestic Use

The Aquafresh manufacturer warranty described above is intended for domestic use.

Usage Warranty
Normal household/domestic use Applicable subject to terms
Commercial use Subject to applicable product-specific terms
Industrial use Not covered under standard domestic warranty unless specifically stated

The applicable warranty period will be 1 Year or 2 Years, depending on the product and as specifically mentioned on the purchase invoice.

9. How to Claim Aquafresh RO Warranty

Customers can follow these steps to request warranty assistance:

Step 1 – Keep Your Purchase Invoice Ready

Keep the original purchase invoice or valid proof of purchase available. The warranty period is calculated based on the purchase information mentioned on the invoice.

Step 2 – Identify the Problem

Clearly explain the problem with the RO purifier. Mention whether the issue appears to be related to the Motor, SMPS, water purification system, leakage, filters, or another component.

Step 3 – Contact Aquafresh Support

Contact the applicable Aquafresh customer support/service channel and submit your warranty request.

Provide:

  • Customer name

  • Mobile number

  • Product name/model

  • Purchase date

  • Invoice/order number

  • Installation address

  • Description of the problem

  • Purchase invoice

  • Product/service details, if requested

Step 4 – Service Inspection

An authorized service representative may inspect the RO purifier to determine the cause of the problem.

Step 5 – Warranty Eligibility Assessment

If the inspection confirms that the problem is a manufacturing defect in the Motor or SMPS and the product is within the applicable warranty period, the issue will be processed under warranty.

If the problem is outside the warranty scope, applicable service visit charges, parts, consumables, or other charges may be payable by the customer.

Step 6 – Service Resolution

After confirmation of warranty eligibility, the authorized service team will proceed according to the applicable warranty/service procedure.

10. Important Warning – Unauthorized Sellers

Warranty Is Not Applicable to Products Purchased from Unauthorized Sellers

Aquafresh will not be responsible for warranty claims, service support, replacement, repair, or any other warranty obligation for products purchased from unauthorized sellers, unauthorized dealers, unauthorized websites, marketplaces, individuals, or other sources not recognized by Aquafresh.

Customers are strongly advised to purchase Aquafresh products only from authorized and genuine sales channels.

Before purchasing, customers should verify the seller and retain a valid purchase invoice.

CAUTION: A product may be genuine but still may not qualify for manufacturer warranty if it has been purchased through an unauthorized seller or channel.

11. Important Customer Responsibilities

To maintain warranty eligibility, customers should:

  • Purchase the product from an authorized seller.

  • Keep the original purchase invoice safely.

  • Read and follow the instruction manual.

  • Use the RO only for its intended purpose.

  • Avoid unauthorized modifications.

  • Avoid third-party repairs where they may affect the product.

  • Maintain the purifier properly.

  • Replace consumable items when required.

  • Provide accurate information when raising a service request.

  • Make applicable service, installation, replacement-part, or other charges when the issue falls outside warranty coverage.

12. Frequently Asked Questions

Does Aquafresh warranty cover all RO components?

No. The manufacturer warranty covers eligible manufacturing defects in the Motor and SMPS only. Filters, membranes, consumables, plastic, rubber, glass, accessories, and several other components are excluded.

Is service completely free during the warranty period?

Not necessarily. Visit charges are waived when a Motor or SMPS manufacturing defect is confirmed within the applicable warranty period. For other issues, ₹300 + applicable taxes may be charged.

What is the Aquafresh warranty period?

The warranty period is 1 Year or 2 Years, depending on the product, as mentioned on the purchase invoice.

Are filters and membranes covered?

No. Filters, RO membranes, pre-filters, mineral, UF, UV and other consumable components are not covered under the standard manufacturer warranty.

What if my RO was purchased from an unauthorized seller?

Products purchased from unauthorized sellers or unauthorized sales channels are not covered by Aquafresh manufacturer warranty responsibility.

Is installation free?

No. The applicable installation charge for a newly purchased product is ₹599, unless a different offer or product-specific installation policy is expressly stated.

Who decides whether a defect is covered?

Warranty eligibility is determined following inspection and assessment by the company or authorized service personnel based on the applicable warranty terms.

Aquafresh Warranty Commitment

Aquafresh aims to provide dependable products and service support to customers. Our warranty policy is designed to provide protection against eligible manufacturing defects while clearly distinguishing warranty-covered defects from routine maintenance, consumable replacement, accidental damage, misuse, and other non-warranty service requirements.

Customers are encouraged to retain their purchase invoice, follow the product instructions, use authorized service support, and contact the appropriate Aquafresh support channel whenever assistance is required.

Please note: Warranty terms may vary by product/model and are governed by the warranty terms applicable to the product and the purchase invoice. In case of any discrepancy, the applicable product warranty documentation and invoice terms shall prevail.

Aquafresh RO — Pure Water. Reliable Performance. Trusted Support.

How to submit a product for warranty repair?

To submit a product for warranty repair, please contact our customer support team first. You will need to provide your purchase receipt or order number along with a detailed description of the issue. Our team will guide you through the return process and direct you to the nearest authorized service center. Make sure to pack the product securely to avoid any damage during shipping.

Which products are eligible for warranty repair?

Products that are covered by the manufacturer’s warranty and show defects in materials or workmanship during the warranty period are eligible for repair. The warranty typically does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. Please refer to the warranty terms included with your product for specific details.

Where to go for warranty service?

Warranty service can be obtained at any of our authorized service centers. You can find the nearest service center by visiting our website or contacting customer support. Using authorized centers ensures that repairs are performed by qualified technicians with genuine parts.

What if the service center cannot repair the product within the warranty period?

If the authorized service center cannot repair the product within the warranty period, you may be eligible for a replacement or refund, depending on the warranty policy. Please contact our customer support team immediately to discuss your options and initiate the necessary procedures.

In which cases is the warranty not provided?

Warranty service is not provided in cases of:

  • Damage caused by misuse, negligence, or accidents
  • Unauthorized modifications or repairs
  • Normal wear and tear (such as scratches, fading, or battery depletion)
  • Use of the product in conditions not specified by the manufacturer
  • Loss or damage due to shipping after purchase, unless shipped by us

Please review the warranty terms carefully to understand your coverage.